Once upon a Time…

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Posts Tagged ‘internet

IBM Greenock, Manpower & Adecco – A Review after 1 1/2 years

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by Sanshiru

Chapters:
The Story
So in Conclusion..
About working for Manpower/Adecco/IBM
About Greenock and Scotland
Living costs

The Story

1 1/2 years ago I got an offer from Adecco, to move to Scotland and work for IBM as technical support.
Thrilled by the idea to go to the UK and work for IBM I agreed and left my former, well paid and everything but busy job behind. The offer seemed good since they were paying the flight, accommodation for 10 days and 400 pounds cash after arrival. Everything was as they said when I arrived in early June 2008, but that was just the surface.

Enthusiastic I started the training, sucking in all the knowledge like a dry sponge does with water.
I was told that I would have some sort of newbie protection at first for at least 6 months, until I am a full fledged agent, meaning that they wouldn’t pressure me when it comes to meeting targets. So I was relieved and enjoyed every moment, taking pride in being an IBMer.

1 month after I had started there was a centre-wide meeting announced, in which the highest managers of this plant announced that all technical support was going to be outsourced to Hungary, but they also promised that they wouldn’t stop the service here. Rather we were supposed to work together with them as one team. Of course the first question that came to my mind was: ‘Why would a company who is seeking to reduce costs, keep employees that cost more than other while doing the same job?’

Back then I didn’t bother getting up and asking cause I already knew they would only come up with some bloody lies to make it look like they are an all great and generous company. So I kept quiet and watched them fail since they had not planned things well enough. While people started to leave the company, strange things happened:

They started to rebuilt the floor which we were on, so there was constant loud noise making it even harder for you to work, aside from all the stress. On top of that they started painting the office walls and heaters (and in that building it’s not possible to open the windows!!). Everyone got at least severe head aches from the fumes and some even got rashes within 1 hour. When we went to the Adecco HR office we were told: ‘Stop acting! It’s just water-based paint!!’. For days it went on and even the team leader had enough of the constant head aches and went home earlier with half of the team, which rewarded her with more than just dirty looks from the HR ladies. Continue reading..

We just want to sell, We don’t want to provide service!!

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by Sanshiru

I just spent more than 30 minutes on http://www.sky.com . First I tried to figure out how much they charge you for having broadband without having to have a landline:

“If you have no plans to install a landline, then the engineer will need to activate your Sky box manually. This will incur a manual enablement fee in addition to the standard set up fee.”

And after that, since I couldn’t find anything, I wasted even more time trying to find a free way to contact them. First I looked for numbers, but all provided are service numbers. When I tried to find an email address of the support I was disappointed anew, since there is non. So when I finally found a form to contact them, I had to find out, that the only thing you can submit was your personal private information (most likely so they can spam you with offers) and in addition to that you were able (oh good lord..) to choose a category of what your inquiry is about. Being as vague as “packages and services” or “pricing”.

I can’t wait to get a response to that, listing all the crap they already have on their website without any additional information or even the offer to contact them and send you your direct request.
I’ve seen a lot of bad services throughout the years, but this is one of the worse..
One thing is for sure: even if they lower their prices and become one of the cheapest, I won’t get any service from them. I already am fed up with them without being costumer and having to pay them, I don’t wanna know what it is like when I have those troubles and even pay for the bad service..

Update:

I just received their automated email, telling me to go to two web links to find the prices.
Oh how I hate always being right…

© 2010, Sanshiru. http://san.icopyright.com

Written by Samantha A. P. Ocean

January 8, 2010 at 7:58 pm